Company & Factory
Q: How long has your factory been in business?
A: From 2014 to 2026, the current period spans 12 years.
Q: What is the size of your facility and how many workers do you employ?
A: The factory covers an area of over 28,000 square meters and employs more than 80 workers.
Q: Do you have your own R&D team?
A: Possesses a professional R&D team.
Q: Do you have experience working with major global brands?
A: We possess extensive collaboration experience with globally renowned brands, with product categories spanning core product lines, and have established a mature brand partnership service system along with quality control standards.
Q: Are you compliant with local environmental regulations?
A: Yes, equipped with professional environmental protection treatment facilities, the entire process complies with local environmental regulations, and all relevant environmental certifications are in place.
Product & Customization
Q: Do you support OEM/ODM services?
A: Yes.
Q: Can you manufacture based on our technical drawings or prototypes?
A: Yes, we offer customized solutions that precisely match your technical drawings and prototype samples, enabling tailored R&D and production processes.
Q: What is your MOQ (Minimum Order Quantity)?
A: We accept orders starting from one set.
Q: Can you provide a prototype/sample before mass production?
A: We can supply color samples or custom-made finished samples based on customer requirements.
Q: How long does it take for custom sample development?
A: The standard sample development cycle for customized products is 35 days.
Q: Do you provide free samples?
A: We provide color swatches free of charge. For finished product samples, a nominal sampling fee may apply depending on the circumstances, which can be deducted upon placing bulk orders.
Q: Can I mix different colors or models in one MOQ order?
A: Yes, it is allowed.
Quality Assurance
Q: How do you control product quality?
A: We employ dedicated quality inspectors who conduct comprehensive quality control from raw material inspection upon arrival, full-process monitoring during production, to final product inspection before shipment. This multi-dimensional quality assurance system guarantees product reliability.
Q: Do you have dedicated staff responsible for after-sales service?
A: Yes, we have a dedicated after-sales team available 24/7 to address customer needs.
Q: What are your pre-sales, sales, and after-sales service processes?
A: Pre-sales: Professional sales representatives provide one-on-one consultations, product design solutions, and sample production services.
Sales: Real-time production progress tracking, prompt order issue resolution, and client-assisted product inspection.
After-sales: Post-delivery monitoring of product usage, swift resolution of damage or warranty claims, and customized troubleshooting solutions.
Q: Do you accept third-party inspections?
A: Yes, we can collaborate with client-designated third-party inspection agencies to conduct end-to-end quality verification and fully support all inspection requirements.
Q: Do you perform 100% inspection before packing?
A: Yes, all products undergo a 100% full inspection prior to packaging, and only those passing the inspection are allowed to enter the warehouse for packaging.
Q: What happens if the goods arrive damaged?
A: If the goods are found damaged upon arrival, please contact us immediately to report the issue. After verification, we will replace the damaged parts, which you can then install on-site.
Q: Do you provide a warranty? If so, for how long?
A: We provide a three-year warranty.
Production & Order Process
Q: What is the delivery time for standard products?
A: Standard products are available for same-day dispatch if in stock. For regular orders without stock availability, the production cycle ranges from 15 to 20 working days, subject to order quantity adjustments.
Q: What is the delivery time for custom-made products?
A: After sample confirmation, the mass production cycle for custom products ranges from 30 to 45 working days, depending on the customization process and order quantity.
Q: What is your monthly production capacity?
A: The factory's monthly production capacity can meet the demand for 10,000 units of core products. Production lines can be adjusted based on large customer orders to increase capacity.
Q: How do you ensure on-time delivery?
A: Implement an order-based production scheduling system with dedicated personnel monitoring progress and proactively addressing potential issues in production and logistics. Establish long-term partnerships with reputable logistics providers to guarantee delivery timelines and fulfill contractual delivery commitments.
Q: Will I receive regular updates (photos/videos) during production?
A: Yes, you can take photos or videos as needed, or we may proactively sync production progress updates (photos/videos) periodically based on client requirements.
Q: What is the lead time for repeat orders?
A: Yes, returned orders can be prioritized for production. When raw materials are adequately stocked, the delivery time can be reduced by 30%-50% compared to initial orders.
Payment & Commercial Terms
Q: Which shipping terms do you support (EXW, FOB, DDP)?
A:
Q: What is your standard payment term?
A: Standard payment terms for standard products: 30% deposit as advance payment, with shipment arranged after the remaining 70% balance is settled. For stock products, we offer cash-on-delivery service.
Q: What is your custom-made products payment term?
A: Payment terms for custom products: 50% deposit as advance payment; 40% progress payment upon sample confirmation to initiate mass production; 10% balance payment required before final shipment.
Q: Do you offer any discounts for large volume orders?
A: We provide tiered discounts for large orders. For orders totaling 50 sets or more, we can negotiate customized discounts based on actual quantities. Please contact our sales team for details.
Q: What currencies do you accept (USD, EUR, GBP, etc.)?
A: We primarily accept US dollar (USD) settlements, and may also support major currencies such as euro (EUR) and Chinese yuan (CNY) based on client requirements.
Q: How are the products packaged for international shipping?
A: The products employ a dual-layer protective packaging system for domestic and international markets. The inner layer is wrapped with pearl cotton and bubble wrap to prevent scratches and impacts, while the outer layer features a reinforced wooden frame for enhanced structural integrity. All export packaging complies with international logistics standards to ensure damage-free transportation over long distances.